Contact Us

CONTACT US

Get in touch with the AFileHost.com team. We're here to help with technical issues, account questions, and support requests.

Contact Methods

General Support Email: [email protected] Response Time: 24-48 hours Best For: Account issues, download problems, general questions

Technical Support Email: [email protected] Response Time: 12-24 hours Best For: Upload errors, server issues, bug reports

Business Inquiries Email: [email protected] Response Time: 48-72 hours Best For: Partnerships, advertising, bulk licensing

Legal & Privacy Email: [email protected] Response Time: 5-7 business days Best For: DMCA notices, privacy requests, legal matters

Before You Contact Us

Check These Resources First:

• FAQ Section - Common issues and solutions
• Server Status Page - Current service status
• Download Guides - Step-by-step tutorials
• System Requirements - Compatibility information

When Reporting Issues, Include:

• Your operating system (Windows 10, macOS, etc.)
• Browser type and version
• File name or download link
• Error message (exact text)
• Steps to reproduce the problem

Business Information

Company: AFileHost.com Address: [Your Business Address] Business Hours: Monday - Friday, 9 AM - 6 PM (UTC) Phone: [Your Phone Number] (Business inquiries only)

Report Security Issues

Found a security vulnerability? Contact us immediately:

Security Email: [email protected] PGP Key: [Link to public key] Response: Within 24 hours for critical issues

Please do not publicly disclose security issues until we've had time to address them.

Social Media

Stay updated with the latest news and announcements:

Twitter: @AFileHost Reddit: r/AFileHost Discord: Community Server

DMCA & Copyright

For copyright infringement claims:

DMCA Agent: [email protected] Required Info:

• Your contact information
• Description of copyrighted work
• Location of infringing material on our site
• Good faith statement
• Statement of accuracy under penalty of perjury
• Your physical or electronic signature

Emergency Contact

For urgent security issues or service outages affecting thousands of users:

Emergency Email: [email protected] Response Time: Within 2 hours

International Users

We serve users worldwide. All support is provided in English. For non-English speakers, we recommend using translation tools for the best support experience.

Supported Regions:

• North America
• Europe
• Asia-Pacific
• Latin America

Support Statistics

Average Response Times:

• Technical Issues: 18 hours
• General Support: 36 hours
• Business Inquiries: 3 days
• Legal Matters: 5 days

Customer Satisfaction: 94% (based on last 30 days)

Contact Form Alternative

Can't email? Fill out our web form at: afilehost.com/contact-form

All inquiries are handled confidentially and in accordance with our Privacy Policy.